Terms and conditions

Information about product and rights


For the terms and conditions between Edelflausch Manufacturing and the Customer, the following terms and conditions are applicable at the time the order is placed. Different conditions require an explicit written agreement.


Storing the contract text

Your order information is stored in our Edelflausch factory solely to process your order and to maintain customer relations. An order confirmation and any other relevant information regarding your order will be sent in writing or by e- mail, if you have provided us with your e-mail address. We do not make your information available to any third party.


Formation of Contract

The contract between the purchaser and Edelflausch Manufacturing occurs only through the acceptance of the order. Acceptance becomes effective with the receipt of an order confirmation via email, fax or mail.



All prices are in € (Euro) and include VAT at the rate of 19% as well as shipping and handling.



The buyer can purchase the goods by money order / bank transfer and cash on delivery. The account details and the exact billing amount will be sent with your order confirmation. Of course we also deliver throughout Europe, but would like to ask you to contact us regarding the resulting additional costs.


Subject to availability

Our confirmation is always subject to availability. The usual delivery time is typically 7 business days. The delivery times are not binding and not a right to withdraw from the contract, unless a guaranteed delivery date has been agreed to separately.



Unless otherwise agreed, delivery will be with our chosen service provider as an insured shipment only. Delivery to the customer will be based on the address provided in the customer order. The buyer is responsible for providing the complete and correct shipping address information. Any additional costs incurred due to incomplete or incorrect address data will be charged to the purchaser.


Return policy

You may return unused goods within 14 days. Specially tailored and custom- made goods are excluded. The 14 day period begins with the receipt of goods and is exercised through a timely, written contact with our factory Edelflausch. The goods are then collected on our behalf (in original packaging). The purchase contract is canceled and we will immediately refund the purchase price minus shipping costs, unless it has already been paid.


Transport damage and defects

The customer is obliged to inspect the goods immediately upon receipt for obvious damage and defects. Damage occurred during shipping must be reported to the shipping company immediately and we should be informed immediately of any other defects.



Performance and jurisdiction for both parties is Euskirchen.


The terms and condition as of: October 2014